Refund Policy
Thank you for shopping with Golden Lady Naturals.
Returns
We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.
Return Eligibility
To be eligible for a return, the item must be:
In the same condition you received it
Unopened, unused, unworn
With original tags (if applicable)
In the original packaging
Accompanied by receipt or proof of purchase
How to Start a Return
Email us at ContactUs@goldenladynaturals.com or call +91 9985373731.
Send all approved returns to:
Golden Lady Spices & Foods Private Limited
Golden Lady Naturals
D.no 12-76/1, Beside Pillalamarri Kaman,
NH65 Hyderabad Road, Pillalamarri,
Suryapet, Telangana - 508213, India
Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If the item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
We do not accept returns for:
Perishable goods (food, spices, etc.)
Custom or personalized items
Personal care products
Hazardous materials, flammable liquids, or gases
Sale items
Gift cards
If you’re unsure about a specific item, feel free to contact us.
Exchanges
For exchanges, return the item first. Once the return is approved, you can place a new order.
Refunds
Once your return is received and inspected, we will notify you.
If approved, your refund will be issued to your original payment method within 10 business days.
If more than 15 business days have passed since your refund approval, contact us at ContactUs@goldenladynaturals.com.